Billing

Who should read this article: Administrators, Supervisors

This article contains a list of common questions with answers that link to articles where the information is documented.

Q: How do I manage my contact center's account?

A: Use the Billing page found in the Administration menu to track your account usage, invoices, payment methods, transactions, and account activity.
See: Billing

Q: I don't see the Billing page, how do I gain access to it?

A: Access to the Billing page depends on the user’s assigned role or security access group permissions.

• If your contact center uses Basic user roles, a user must have the Admin role assigned.
• For contact centers using security access groups, a user must be assigned to an access group with the Edit Billing privilege assigned in the Administration section.

See: Billing

Q: How can I check my organization’s current balance via API?

A: Call the Get balance endpoint using a contact-center–scoped API key.
See: Developers – Get balance