New in this release
Refer to the latest documentation changelog for additional information.
Extended Call Details
Download flow logs from Extended Call Details
You can now download interaction flow logs directly from the Extended Call Details page for both voice and digital interactions if the Download flow logs feature is enabled for your contact center. This provides a convenient way to review how each interaction progressed through its assigned flow.
Voice providers
Use From header as Contact in INVITE
The Voice providers SIP trunk setting, Use From header as Contact in INVITE, allows you to copy the caller identity from the From header into the Contact header for outbound SIP INVITEs. This alignment may be required by certain BYOC providers or SBC configurations to meet validation or anti-spoofing requirements. Enable this option only if your provider recommends it or if calls are failing due to a mismatch between the From and Contact headers.
Improvements
UX and UI improvements
Character limits for Canned Messages by channel type
Canned message template character limits are now expanded based on the channel type. Each digital channel has its own supported character count. When assigning a message to multiple channels, the message must not exceed the lowest character limit among them. This ensures compatibility and proper delivery across all selected channels.