New in this release
Refer to the latest documentation changelog for additional information.
CRM integration
Zoho Desk
The Zoho Desk integration now includes ticket creation and contact creation preferences in the Zoho Desk tab of the Zoho integration page.
Zenoti
Support for integration with the Zenoti CRM enables telephony workflows between Zenoti and Voiso, providing click-to-call, call logging, screen pop, and outbound Dialer campaign calling list import.
BYOB integration
Vapi AI
The Vapi AI Bring Your Own Bot (BYOB) integration lets you bring your own voice bot into Voiso. You can connect your Vapi account, have Voiso automatically create a Vapi AI assistant and a corresponding Virtual agent, and then route calls to this bot in Flow Builder or Dialer campaigns.
Improvements
UX and UI improvements
Chrome extension: default country code for click-to-call and click-to-SMS
You can now select a default country code in the Voiso Chrome extension. When enabled, the extension prepends the selected code to the number you click before opening the call or SMS in Agent Panel. This helps when web pages or CRMs store local numbers without country codes.
Voice provider TLS automatic port support
When you specify TLS transport protocol for a Voice provider, Voiso automatically uses port 5061.