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May 2025
- 21 May 2025
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May 2025
- Updated on 21 May 2025
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API YAML download
May 21, 2025
Instructions for downloading Voiso’s full OpenAPI YAML file have been added to the Voiso overview articles. The new article explains how to access and use the file in tools like Postman and Swagger UI.
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Zoho CRM contact number masking
May 20, 2025
The Zoho CRM documentation has been updated to include the new contact number masking feature, which allows administrators to hide contact phone numbers from agents while preserving click-to-call functionality.
Additionally, the original Zoho integration article has been reorganized into a set of shorter, focused articles to improve readability and navigation.
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Salesforce integration enhancements
May 20, 2025
The Integration Settings tab for Salesforce now includes:
- Exact record matching: Choose whether to display only the matched record in the screen pop or show all matching records.
- Activity tracking: Enable or disable automatic activity creation for calls.
In addition, a new Related Module field has been added to the call history records in Salesforce. This field stores the Salesforce record ID associated with each call—such as the Lead, Contact, or Account involved—providing clearer linkage between calls and CRM records.
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Chatbot blog
May 12, 2025
A series of articles discussing how Flow Builder may be used to create a chatbot has been added to the Use cases and features articles. The articles present principles that you can adapt to your business processes to build your own chatbot.
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Google Authentication
May 5, 2025
Voiso now supports Google Authentication as a sign-in method. All users will now see a Sign in with Google button on the Sign in page. However, only users in contact centers where the feature is enabled can use this method to sign in. Contact centers using Google Workspace can request this feature from their Voiso representative.
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AWS SQS Integration
May 5, 2025
The labels for the AWS SQS Integration – Call End Events have been updated:
inbound.call.endedis now labeled Inbound Calloutbound.call.endedis now labeled Outbound Calldialer.call.endedis now labeled Dialer Call
Existing integrations are not affected.
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