New Dialer call event parameter
June 17, 2025
The contact_URL parameter is added for Dialer call events when the URL of the CRM contact record is available during a Dialer campaign using a CRM integration for the calling list.
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Minor UI update for the User Profile panel
June 17, 2025
The Transcript settings section is added to the User Profile for user accounts that are configured to set the translation language for Speech Analytics. In the Transcript settings section, the option to enable transcript translation is renamed to Enable transcript translation.
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Automating WhatsApp messaging in a campaign
June 5, 2025
Add WhatsApp messaging to your outbound Dialer campaigns using Voiso’s follow-up rules. Based on specific call outcomes—such as no answer or busy signal—your campaign can automatically send a WhatsApp message to the contact using a predefined message template.
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- Automating WhatsApp messaging in a campaign
- Dialer campaigns
- Adding a new campaign
- Part 2: Dialer campaigns
Google Chrome Picture-in-picture support
June 5, 2025
Agent Panel and Omnichannel Workspace now support Google Chrome's picture-in-picture feature. This allows users to use the softphone in a floating picture-in-picture window — staying visible while navigating other windows and apps.
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Dynamic inbound call routing to PSTN numbers
June 5, 2025
Use Flow Builder to route incoming calls to external numbers dynamically based on caller input or system responses.
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Media
June 5, 2025
The Media page now includes a Play button to enable you to preview an audio file without opening the Edit media page.
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Integration permissions
June 5, 2025
Two new permissions have been added to roles, View integrations and Edit integrations. These have been added to the Admin role for contact centers that use basic roles and to the Administration section for contact centers that use security access groups.
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