Real-time dashboards
July 31, 205
The Real-time dashboards interface has been updated to simplify setup and improve usability. The redesigned experience provides clear, concise information, allowing you to quickly assess the overall health of your contact center at a glance.
New articles are added detailing how to use each dashboard widget and interpret their displays.
Related articles:
- Real-time dashboard overview
- Agent monitoring overview
- Dialer Monitoring overviewm
- Queue monitoring overview
- Calling Number Monitoring overview
Webhook failures and retriggers
July 31, 2025
The Webhook failures and Webhook retrigger endpoints are added to the Developer's Portal. Use these endpoints in your custom applications to identify webhooks that are no longer responding and then retrigger them to become active again.
Related articles:
Call recording available webhook
July 31, 2025
The call.recording.available event is added to the webhooks that you can monitor. Subscribe to this event from the Webhooks page to receive a recording link when a call recording becomes available in the system.
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Caller ID group selection for Flow Builder Route node
July 31, 2025
The Route node in Flow Builder has been enhanced to enable you to specify a Caller ID group for calls that are routed to a PSTN.
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Google sign-in for embedded UIs
July 31, 2025
Google authentication is now supported for the following sign-in scenarios:
- login.voiso.com
- Freshdesk
- HubSpot
- Omnichannel embedded
- Mobile app
Related articles:
Object links in list views
July 31,2025
Links have been added to objects, such as flows and numbers, that are found in tables on related pages. Clicking the link now opens a page or panel related to the object.
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Telegram channel information
You can now add the following information to Telegram channel integrations:
- About
- Description
- Profile picture
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Historical reports
July 18, 2025
The Historical reports user interface and user experience are updated and improved with standardized forms and the ability to test every report in the Voiso app before scheduling them.
Related articles:
- Historical reports overview
- Agent - Daily Sign-in and Sign-out
- Agent List
- Agent List - Per Hour
- ASR by country
- ASR by country by hour
- ASR per Caller ID
- In-queue Abandons
- In-queue Abandons - Per Hour
- Keyword groups report
- Redial Counter
- Sensitive Data Access Report
- Wrap-up Codes
Contact lookup for HubSpot
July 18 2025
Voiso now integrates with HubSpot to support real-time CRM contact lookup during inbound digital interactions. Contact details are retrieved using the interaction’s phone number and displayed in the Contact panel. No contact data is stored in Voiso.
Related articles:
Voice providers (BYOC)
July 16, 2025
Use the Voice providers page to configure external voice providers in Voiso using the Bring Your Own Carrier (BYOC) model. The Voice providers page lets you set up SIP access, static IP configuration, and routing rules for inbound and outbound calls. The feature also includes fallback routing behavior and instructions for managing provider assignments.
Related articles:
Authentication
July 2, 2025
Before using Voiso for the first time, including on the Voiso Mobile app, the Freshdesk integration, and the Salesforce integration, users must complete the two-factor authentication setup.
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