ASR by country
    • 13 Mar 2024
    • 3 Minutes to read
    • Dark
      Light
    • PDF

    ASR by country

    • Dark
      Light
    • PDF

    Article summary

    Who should read this article: Administrators, Supervisors

    Report the ratio of the number of successfully connected calls to the number of call attempts by country.

    Introduction

    The answer-seizure ratio (ASR) is a standard telecom measure of network quality and the rate of successful calling attempts (calling effectiveness). ASR is the ratio of answered calls to total call attempts, expressed as a percentage.

    A higher ASR indicates a higher success rate in connecting with called parties. A lower ASR may indicate issues such as call congestion, network problems, or unsuccessful call attempts due to various reasons, including busy signals, call failures, or unanswered calls. When your ASR is low, the first thing to check is whether your Caller IDs are blocked or are not compatible with the destination.

    Report options

    The ASR by country report includes the standard telecom ASR as well as other meaningful statistics related to ASR and the Voiso ASR, which does not include calls answered by Voicemail. Refer to the Results section below for details.

    The ASR by country report returns ASR values by country for specified teams. The ASR by country report includes only manually dialed and click-to-call outbound calls. Dialer Campaign call ASR values are available in the Campaign Report for each campaign.

    Reporting Create Report ASR By Country

    Specify the date for which you want to run the report, select one or more teams to analyze, and then click Run report. The report can be downloaded to a CSV file for further processing outside the Voiso application.

    Results

    The ASR by country report returns ASR statistics for countries that had at least one call on the specified day.

    Reporting ASR By Country Results

    The report table contains the following columns:

    ColumnDescription
    CountryA list of countries that had at least one call on the specified day.
    Total amount of attemptsThe total number of call attempts made to the country.
    Effective + Not EffectiveThe number of answered calls that exceeded the Effective Call Duration timer plus the number of calls that did not exceed the Effective Call Duration timer. This value does not include calls answered by voicemail (DVM).
    EffectiveThe number of calls that exceeded the Effective Call Duration timer.
    Telecom ASRAnswer Seizure Ratio used by telecom businesses. The number of effective calls plus the number of not effective calls, including calls answered by voicemail (DVM), divided by the total number of call attempts, expressed as a percentage.
    ASRVoiso Answer Seizure Ratio. The number of effective calls plus the number of not effective calls divided by the total number of call attempts, expressed as a percentage. This is the same as the Ans. Ratio in the ASR by Caller ID by country Real-time dashboard widget.
    Effective / TotalThe number of effective calls divided by the total number of call attempts, expressed as a percentage.

    Was this article helpful?