Who should read this article: Administrators, Supervisors
Monitor how often campaign numbers are redialed.
Introduction
The Campaign – Dial Attempts widget displays a bar graph that shows how many campaign numbers were dialed once, twice, three times, and so on—grouped into the following categories: 0, 1, 2, 3, 4, and 5+ attempts. Hover over a bar to see how many numbers it holds.
You choose which numbers the graph counts by their status in the campaign: Queued, Completed, Inactive, or any combination of them.
This widget helps you identify potential issues with contact reachability. Ideally, each number should be dialed only once. A high volume of redials may indicate problems such as unreachable contacts, ineffective call times, or technical dialing issues. Use this information to troubleshoot and refine your campaign strategy.
Setup
On the Campaign – Dial Attempts settings panel, enter a Widget name, then select the campaign to monitor in Active Dialer campaign. The campaign must be in the active state.
Then choose which numbers the graph counts:
| Option | Counts |
|---|---|
| Display Queued numbers | Numbers that are still waiting to be called, including numbers that are due another attempt. |
| Display Completed numbers | Numbers that the Dialer has finished with. |
| Display Inactive numbers | Numbers that stay in the campaign but are no longer dialed. |
A new widget counts only queued numbers. Widgets that were added before these options existed keep counting all numbers, with all three options selected. If you clear all three options, the widget shows no numbers.