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      Campaign Status
      • 31 Jul 2025
      • 2 Minutes to read
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      Campaign Status

      • Updated on 31 Jul 2025
      • 2 Minutes to read
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      Article summary

      Who should read this article: Administrators, Supervisors

      Monitor the performance of your outbound Dialer campaigns.

      Introduction

      The Campaign Status widget displays campaign metrics and settings to enable you to see at a glance whether your campaign settings require adjustment to improve the metrics.

      Reporting Real-time Dashboard Campaign Status Widget

      FeatureDescription
      1Campaign linkThe name of the campaign being monitored, the percent complete or live campaign indicator, and a link to the Edit campaign page.
      2Abandonment ratioThe percentage of calls answered and ended by a contact before being connected to an agent. The statistic is colored red if the value is above the Abandonment ratio threshold value set for the widget.
      3Average wait timeThe average time, in seconds, that agents wait for a new call. The statistic is colored red if the value is above the Average wait time threshold value set for the widget.
      4Agents joinedThe number of agents who are currently joined to the campaign.
      5Agents assignedThe number of agents who are assigned to the campaign whether they have joined or not.
      6Numbers dialedThe number of unique numbers that have been dialed for the campaign so far.
      7Numbers uploadedThe number of unique numbers that have been assigned to the campaign. For live campaigns this number increases when new numbers are automatically added.
      8Average call durationThe average time, in minutes and seconds, agents spend on the phone with a contact. Includes hold time.
      9Average wrap-up timeThe average time, in minutes and seconds, agents spend in the after-call work state.

      Setup

      Reporting Real-time Dashboard Campaign Status Widget Edit Panel

      On the Campaign Status settings panel, set the following parameters:

      ParameterDescription
      Widget NameBy default, the widget is named Campaign Status; however, if you plan to monitor more than one campaign, you might choose to name each widget by campaign.
      Active Dialer campaignsSelect the campaign to monitor. The campaign must be in the active state.
      Abandonment ratio thresholdSpecify the Abandonment Ratio alert threshold in percent. When the ratio is at or above the threshold, the metric displays in red.
      Average wait time thresholdSpecify the Average waiting time alert threshold in minutes and seconds. When the waiting time is is at or above the threshold, the metric displays in red.
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