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      Agent Counter
      • 31 Jul 2025
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      Contents

      Agent Counter

      • Updated on 31 Jul 2025
      • 1 Minute to read
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      Article summary

      Who should read this article: Administrators, Supervisors

      Monitor the number of agents by their availability status.

      Introduction

      The Agent Counter widget displays the number of agents by their availability status in a pie chart view, including the total number of logged-in agents. The widget includes a key that displays the number of agents by their availability status.

      Reporting Real-time Dashboard Agent Counter Widget

      By default, the widget displays the following statuses:

      StatusDescription
      AvailableReady to handle an interaction.
      OutboundHandling an outbound interaction.
      InboundHandling an inbound interaction.
      After Call WorkPerforming after-call work.

      Setup

      General tab

      The Edit Agent Counter panel General tab includes the following parameters:

      ParameterDescription
      Widget nameBy default, the widget is named Agent Counter; however, if you plan to monitor different teams separately, you might choose to name each widget by team.
      Min agents online thresholdIf you require a minimum number of agents to be online, set the value here. If the number of logged-in agents falls below this number, the number of agents displayed in the center of the pie chart turns red.
      Display custom unavailable codesIf you have created custom Unavailable codes, you can include them in the pie chart display.
      Display Dialing and Dialer-waiting statusesSelect this option to include agents whose statuses are in the Dialing or Dialer-Waiting status.

      Reporting Real-time Dashboard Agent Counter Widget General Tab

      Teams tab

      Select one or more teams to monitor.

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