April 11 - 18, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Authentication

Mandatory two-factor authentication

Two-factor authentication (2FA) is now mandatory for all contact centers. All users who have not already completed the 2FA setup process must do so before signing in to their Voiso account. The 2FA setup process starts automatically when a user attempts to sign in. After completing setup, users must use 2FA every time they sign in.

Note: Contact centers may request an exemption from mandatory 2FA.

Send SMS API

Support for SMS templates

The Voiso API now supports SMS templates with the Send SMS API endpoint. The SMS template API can be used to retrieve a list of all your contact center’s SMS canned messages and their details.

Improvements

UX and UI Improvements

Answering Machine Detection

When Answering Machine Detection is enabled for a contact center, it is now enabled by default for new users.

Assigning channels to flows

When you create a new Flow, you can now view which numbers are assigned to which flows. A link next to each number takes you directly to the assigned flow, allowing you to easily unassign it so you can assign it to your new flow.

Other Improvements

List Campaigns API

The Filter[{{param}}] structure is no longer required when adding parameters to your List Campaign requests. You can now use the parameter name directly.