April 7 - 11, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Speech Analytics

Automatic transcript translation

In contact centers with Speech Analytics enabled, users with access to Call Detail Records can choose their preferred language for call transcripts. This feature enables supervisors and analysts to view call transcripts translated from one of the supported languages into the language preference they set in their user profile, ensuring consistent review of interactions in multilingual environments.

Digital channels

Webchat greetings

You can now specify a greeting message and notification badges when you configure a Webchat digital channel.

Webhooks

Agent activity

The new agent.status.update webhook enables you to be notified when agents change their availability status.

Agent Panel

Internal target search

A search feature is now available to make it easier for users to make calls to other users by name or by number.