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      May 5 - 9, 2025
      • 06 May 2025
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      Contents

      May 5 - 9, 2025

      • Updated on 06 May 2025
      • 1 Minute to read
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      Article summary

      New in this release

      Refer to the latest documentation changelog for additional information.

      Authentication

      Google Authentication integration

      Voiso now supports Google Authentication for contact centers that use Google Workspace. This feature enables users to sign in with their Google account credentials, simplifying access and reducing reliance on password-based sign-in.

      A Sign in with Google button now appears on the Sign in page for all users. However, only users in contact centers where Google Authentication has been enabled can complete sign-in using this method. Users must authenticate using the same business email address they use with their organization’s Google Workspace account. Refer to Signing in with Google.

      Note

      All existing authentication methods (2FA, username/password) remain available.

      Improvements

      Other improvements

      AWS SQS Integration

      The labels for the AWS SQS Integration – Call End Events have been updated:

      • inbound.call.ended is now labeled Inbound Call
      • outbound.call.ended is now labeled Outbound Call
      • dialer.call.ended is now labeled Dialer Call

      Existing integrations are not affected.

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