New in this release
Refer to the latest documentation changelog for additional information.
Historical Reports
Send CSV by email
Users can now send historical reports by email after, or instead of, generating it.
Improvements
Integrations
Freshdesk interaction fields mapping
A new Ticket field mapping tab has been added to the Freshdesk integration page, allowing you to control how Voiso call data is written to Freshdesk tickets.
You can now map individual Voiso interaction fields to specific Freshdesk system or custom fields. Unmapped fields can be handled separately by adding them to the ticket description or excluding them.