April 20-24, 2026

New in this release

Refer to the latest documentation changelog for additional information.

Inbound

Interaction context mapping

The Interaction context mapping feature allows you to map incoming interaction data from supported sources to standardized fields in Voiso. You can map data from SIP headers and Dialer API campaign lead fields (context_headers) to custom display fields. These fields are shown to agents in Agent Panel during interactions and are also available in the Extended Call Detail Records.

API

• The following new Campaign endpoints were added:
  • Add users to a campaign: assigns users to the specified Dialer campaign.
  • Remove user from a campaign: unassigns a user from the specified Dialer campaign.
• Get List of CDRs: Details for filtering by subtype and duration are added.
• Get list of CDRs the following new end_reason enum parameter values can be used to filter requests for GET /api/v4/reporting/cdrs: dncr_failure and dncr_restricted
• user.id and user_id are now integers instead of UUID strings:
  • Get list of users now returns an integer for the id parameter.
  • Get user the GET /api/v4/users/{user_id} now expects an integer user_id.
  • Get list of deleted users now returns an integer for the id parameter.
  • Get deleted user the GET /api/v4/users/deleted/{user_id} now expects an integer user_id.
  • Start call the user_id parameter of the POST /api/v4/voice/calls request is now an integer.
  • Stop call the user_id parameter of the POST /api/v4/voice/calls/{call_id}/hanguprequest is now an integer.
  • List scheduled callbacks the user_id parameter of the POST /api/v4/tasks/scheduled_callbacks response is now an integer.
  • Get list of conversations the user_id parameter of the POST /api/v4/messaging/conversations request is now an integer.
• Start call Start call request: source.name is renamed to source.system in the
  POST /api/v4/voice/calls request.
• Get list of campaigns The following new filters are added for the GET /api/v4/campaigns request:
  • name
  • status
  • strategy
  • method
  • live

Improvements

UX and UI improvements

In CRM call recording playback

You can now play call recordings directly in HubSpot, Zoho, and Freshdesk, without switching to the Extended Call Detail Records in Voiso.

When enabled, Voiso adds a recording playback option to each call record or ticket in the following CRMs:

• Freshdesk: An audio player is added to the ticket description
• HubSpot: A native audio player appears in the call engagement
• Zoho: A native audio player appears in the call record