New in this release
Refer to the latest documentation changelog for additional information.
BYOB (Virtual agents)
Bulk virtual agent upload
You can now create multiple Virtual agents using the bulk user import feature. By uploading a CSV file from the Users page, you can add both standard users and virtual agents in a single operation. The template supports all required fields for virtual agents, including SIP URI, extension, and speech language. Unsupported parameters for virtual agents are automatically ignored during import.
Dialer campaigns
Dialer connection notification sound
The Notification sound on Dialer connection setting in the Contact Center tab of the System settings page allows you to play an audio notification when a Dialer call connects. You can select an audio file from the Media page to alert agents when a call is connected. The sound can be a tone, music, or a short voice message, with up to the first 2 seconds played. This helps agents stay aware of connected calls while working on other tasks.