Who should read this article: Administrators
Manage deprecated features that are still enabled for your contact center, including Call outcome logging and the Call notify API. Disabling a legacy feature permanently removes it and can cause the Legacy tab to disappear once all legacy features are turned off.
Introduction
The Legacy tab is available only for contact centers that still have deprecated features enabled. It provides access to settings for older integrations that may still be in use. If a feature on this tab is deselected, it is permanently removed from the contact center. Once both features are deselected, the Legacy tab is no longer displayed.
Call outcome logging section
Voiso Call Outcome Logging feature supports Voiso integration with your CRM or other third-party systems. When a call is completed, Voiso uses the Call Outcome Logging webhook to send call related data to the specified endpoint.
To deactivate this feature, unselect Enable logging.
Call notify API section
The Voiso Call Notify API feature supports Voiso integration with your CRM or other third-party system. When an inbound call is answered by an agent, Voiso uses the Call Notify webhook to send a data array to your endpoint when the call is answered.
To deactivate this feature, unselect Enable API.