Use Cases

Who should read this article : All users Use Click-to-call to call contacts directly from Salesforce. Use Case: Click-to-call Agents are more efficient when they can make calls directly from Salesforce instead of switching back and forth be...

Who should read this article : All users Use Call History to view details about outbound, inbound, and Dialer calls. Use Case: Call history Voiso can be set up to automatically send details about calls to Salesforce. These may be viewed in ...

Who should read this article : All users Run your outbound Dialer campaign using Salesforce to provide the calling list. Use Case: Running a Dialer campaign using your Salesforce leads Who should read this article : Administrators, Superv...

Who should read this article : All users Use Agent Panel in Salesforce to receive inbound calls. Use Case: Receiving an inbound call in Salesforce The Voiso Salesforce integration lets you receive phone calls from your contacts without leav...