Amazon SQS and S3 integration overview

Who should read this article: All users

Stream raw data and security logs to Amazon SQS or replicate call recordings and transcripts to your Amazon S3 bucket.

Introduction

Voiso provides three different Amazon integrations that you can use to stream or replicate data from Voiso to Amazon.

Amazon SQS

For Voiso Pro+ plan and higher contact centers, if you use Amazon Simple Queue Service (SQS) for your message and data processing, you can take advantage of the Voiso Amazon SQS integration to stream raw call data and security events to Amazon SQS for client-side processing.

Amazon S3

For Voiso Pro plan and higher contact centers, if you use Amazon Simple Storage Service (S3), you can replicate your Voiso call recordings and transcripts for storage and client-side processing.

Self-serve integration

Use the Integrations page to connect your contact center to Amazon Web Services. Refer to the Voiso developer documentation for details about connecting and using the Voiso Amazon integrations:

• Raw Data Streaming to SQS
• Security Log Streaming to SQS
• Call Recordings Replication to S3