Billing Unit

Who should read this article: Administrators

The Billing Unit historical report tracks monthly usage-based and recurring charges for each billing unit, helping you analyze costs, support chargebacks, and simplify client billing.

Introduction

The Billing Unit report provides a monthly summary of all charges linked to the billing units in your contact center. It compiles usage-based costs (such as inbound and outbound calls, Dialer usage, and Speech Analytics) and recurring charges (like phone number fees and user licenses) for each billing unit. Charges are grouped by category and align with your monthly invoice, helping you see exactly how much each business unit spent during the selected billing month.

After selecting a month and running the report, results appear in the Billing Unit report table at the bottom of the Create report page. You can download each unit’s detailed cost breakdown as a CSV file for further analysis.

Use Case

The Billing Unit report helps finance and operations teams track costs for different parts of the organization when they share the same contact center. For example, a company might assign separate phone numbers and users to each brand or department as billing units. Running this report shows the full monthly cost for each unit, allowing accurate cost allocation, internal chargebacks, and better visibility into spending across the organization.

Configuring the report

General section

Use the Billing unit menu to select a billing unit that was created in the Billing page.

Schedule

This report is a monthly report. It is run on the first day of the month for the previous month. Use the Run time menu to select the time, in the time zone of the contact center, that the report should be delivered.

This report can be scheduled for automatic delivery to one or more email addresses. For details, see Historical reports overview.

Run report

To run a one-time report, select the reporting month and year, then click Generate report. You can choose to save the current configuration for future use.

See Historical reports overview for more details.

Results

The Billing unit report returns a summary of fees associated with the numbers and users associated with the specified Billing Unit.

The report includes two tabs, Phone number charges and Assigned users.

Phone number charges

For each phone number assigned to the billing unit, the report includes the following information:

• Monthly fee (recurring charge)
• Activation fee (one-time charge)
• Outbound charges (usage-based)
• Inbound charges (usage-based)
• Dialer charges (usage-based)
• AMD charges (Answering Machine Detection, usage-based)
• Speech Analytics charges (usage-based)

The bottom of the table tallies the fees for each category.

Assigned users

For each user assigned to the billing unit, the report includes the following information:

• User – The user's name and a label if the user's account is deactivated.
• Email – The user's sign-in email address.
• License fee – The fee for the user's seat.

The bottom of the table tallies the number of agents and the total fees.