Chatbots

Who should read this article : Administrators What to consider when you design a chatbot using a digital flow in Flow Builder . This is part 1 of the Build your own chatbot use case. Introduction The Digital flow canvas in Flow Bui...

Who should read this article : Administrators The basic steps needed for a chatbot. This is part 2 of the Build your own chatbot use case. Introduction Many people do not like interacting with chatbots because they feel a chatbot will n...

Who should read this article : Administrators Key prerequisites to prepare your contact center before you create a chatbot. This is part 3 of the Build your own chatbot use case. Contact center prerequisites To create an inbound digital...

Who should read this article : Administrators Guidelines to help you get started creating your own chatbot. This is part 4 of the Build your own chatbot use case. Now that you have planned your chatbot and have prepared your contact cente...