Dialer monitoring

Who should read this article : Administrators, Supervisors Monitor the performance of your outbound Dialer campaigns—as well as your overall contact center—in real time. Introduction Voiso provides a range of widgets on the Real-time dashb...

Who should read this article : Administrators, Supervisors Monitor the performance of your outbound Dialer campaigns. Introduction The Campaign Status widget displays campaign metrics and settings to enable you to see at a glance whether ...

Who should read this article : Administrators, Supervisors Monitor how campaign calls are distributed across different call outcomes in real time. Introduction The Campaign – Call Disposition widget displays a pie chart that breaks down c...

Who should read this article : Administrators, Supervisors Monitor number of agents who have joined the selected campaign and their outbound calling status. Introduction The Campaign - Agent Counter widget displays the number of agents wh...

Who should read this article : Administrators, Supervisors Monitor how agents are categorizing outbound campaign calls using wrap-up codes. Introduction The Campaign – Wrap-up Codes widget displays a pie chart showing the number of times ...

Who should read this article : Administrators, Supervisors Monitor how often campaign numbers are redialed. Introduction The Campaign – Dial Attempts widget displays a bar graph that shows how many campaign numbers were dialed once, twice...