July 14 - 18, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Bring Your Own Carrier (BYOC)

Voice providers

You can now configure Bring Your Own Carrier (BYOC) support using the new Voice providers page. This allows you to connect a third-party telephony provider to Voiso and route both inbound and outbound calls based on country and destination codes. Voiso supports two authentication methods—SIP account credentials and static IPs—and provides flexible routing rules per region. A fallback provider is used when no routing rule matches.

Hubspot

HubSpot CRM Contact Lookup

Voiso now supports real-time contact lookup for HubSpot in the Omnichannel Workspace. When an inbound digital interaction is received, Voiso retrieves and displays the contact’s details in the Contact panel based on the phone number. Contact data is not stored in Voiso.

Related articles:

• HubSpot Contact lookup
• CRM Contact Lookup

Improvements

UX and UI improvements

Historical reports

The Historical reports user interface and user experience are updated and improved with standardized forms and the ability to test every report in the Voiso app before scheduling them. Refer to individual articles in the Historical Reports category for details.