New in this release
Refer to the latest documentation changelog for additional information.
Bring Your Own Carrier (BYOC)
Voice providers
You can now configure Bring Your Own Carrier (BYOC) support using the new Voice providers page. This allows you to connect a third-party telephony provider to Voiso and route both inbound and outbound calls based on country and destination codes. Voiso supports two authentication methods—SIP account credentials and static IPs—and provides flexible routing rules per region. A fallback provider is used when no routing rule matches.
Hubspot
HubSpot CRM Contact Lookup
Voiso now supports real-time contact lookup for HubSpot in the Omnichannel Workspace. When an inbound digital interaction is received, Voiso retrieves and displays the contact’s details in the Contact panel based on the phone number. Contact data is not stored in Voiso.
Related articles:
Improvements
UX and UI improvements
Historical reports
The Historical reports user interface and user experience are updated and improved with standardized forms and the ability to test every report in the Voiso app before scheduling them. Refer to individual articles in the Historical Reports category for details.