New in this release
Refer to the latest documentation changelog for additional information.
Reporting
Real-time dashboards
The Real-time dashboards interface has been redesigned for easier setup and improved usability. The updated design provides clear, concise information so you can quickly assess the health of your contact center. New articles are available to help you understand and configure each dashboard widget.
API
Webhook failures and retriggers
New endpoints for Webhook failures and Webhook retriggers are now available. These endpoints allow you to identify failed webhooks and retry them directly from your custom applications.
Related articles;
Webhook events
Call recording available webhook
A new call.recording.available webhook event has been added. Subscribe to this event to receive a recording link as soon as a call recording becomes available.
Flow Builder
Caller ID group selection for Route node
The Route node in Flow Builder now allows you to select a Caller ID group for calls routed to the PSTN, giving you more control over outbound caller identification.
Authentication
Google sign-in for embedded UIs
Google authentication is now supported for additional sign-in scenarios, including login.voiso.com, Freshdesk, HubSpot, Omnichannel embedded UIs, and the mobile app.
Improvements
UX and UI improvements
Object links in list views
Links have been added to objects such as flows and numbers in list views. Clicking a link now opens the related page or panel for quicker access.
Other improvements
Telegram channel information
You can now add an About section, a Description, and a Profile picture to your Telegram channel integrations, making it easier to manage and personalize your channels.