July 28 - August 1, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Reporting

Real-time dashboards

The Real-time dashboards interface has been redesigned for easier setup and improved usability. The updated design provides clear, concise information so you can quickly assess the health of your contact center. New articles are available to help you understand and configure each dashboard widget.

API

Webhook failures and retriggers

New endpoints for Webhook failures and Webhook retriggers are now available. These endpoints allow you to identify failed webhooks and retry them directly from your custom applications.

Related articles;

• Webhooks
• Webhook failures
• Webhook retrigger

Webhook events

Call recording available webhook

A new call.recording.available webhook event has been added. Subscribe to this event to receive a recording link as soon as a call recording becomes available.

Flow Builder

Caller ID group selection for Route node

The Route node in Flow Builder now allows you to select a Caller ID group for calls routed to the PSTN, giving you more control over outbound caller identification.

Authentication

Google sign-in for embedded UIs

Google authentication is now supported for additional sign-in scenarios, including login.voiso.com, Freshdesk, HubSpot, Omnichannel embedded UIs, and the mobile app.

Improvements

UX and UI improvements

Object links in list views

Links have been added to objects such as flows and numbers in list views. Clicking a link now opens the related page or panel for quicker access.

Other improvements

Telegram channel information

You can now add an About section, a Description, and a Profile picture to your Telegram channel integrations, making it easier to manage and personalize your channels.