Who should read this article: All users
This page collects many of the videos embedded across our documentation. Each video offers a brief visual demonstration of a Voiso feature, process, or task—designed to complement the written content in our knowledge base. If you prefer to watch rather than read, this is a great place to start.
General videos
Changing your password
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Changing your preferred UI language
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Videos for Administrators
Users
Related documentation:
Adding users
Adding bulk users
Modifying bulk users
Creating a Hardware Phone user
Dialer campaigns
Authentication (2FA)
The Multi-factor authentication article contains several short in-context videos demonstrating the 2FA setup process.
Authentication (Google)
The Authenticating with Google and Signing in with Google articles contain videos demonstrating how to work with Google authentication.
Digital channels (Omnichannel Workspace)
Adding Webchat
Adding Telegram
Assigning a channel to a queue
Assigning a queue to an interaction flow
Assigning a channel to agents
Testing Webchat preview
Integrations
Related documentation: Integrations
Freshdesk
Hubspot
Salesforce
Zoho
Flows
Flow Builder canvas basics
Flow Builder variables
Chatbots
Testing a chatbot flow
Setting up the Message node
Setting up the Conditions node
Speech Analytics transcript translation
Videos for Agents
Refer to the Agent Guide for details.
Using Agent Panel
Agent Panel basics
Agent Workspace basics
Changing your password
Agent Panel search feature for transfer, conference or consult
Blind transfer
Consultation call
Conference call
Picture-in-picture (Agent Panel)
Picture-in-picture (Omnichannel Workspace)
Zoho Desk
Zoho Desk click-to-call
Zoho Desk inbound call
Zoho Desk missed call
Salesforce
Salesforce click-to-call
Salesforce call history
Salesforce dialer campaigns
Salesforce receiving a call
Dialer campaigns
Scheduled callbacks
Scheduling a callback from an active call
Scheduling a callback from call history
Answering a callback
Making internal calls
Videos for Supervisors
Refer to the Supervisor Guide for details.
Supervisor features overview
Agent Zoom overview
Managing interactions with Agent Zoom
Agent Zoom Interaction tab
Agent Zoom view live chat interaction
Monitor
Whisper coach
Barge-in
Intercept
Terminate
Speech Analytics