Omnichannel Workspace

Who should read this article : Agents The Omnichannel Workspace lets you handle all digital messaging channels and voice interactions in a single workspace. Introduction The Omnichannel Workspace combines digital channels and voice into a...

Who should read this article : All users The Omnichannel Workspace is an easy-to-use, all-in-one tool for handling digital and voice interactions. Introduction The Voiso Agent Workspace, or Omnichannel Workspace, lets you handle all your in...

Who should read this article : Agents Use the WhatsApp channel to exchange messages with WhatsApp users who have opted in to receive messages from your organization. Introduction If the WhatsApp channel is assigned to you in the Omnichannel...

Who should read this article : Agents How to handle webchat interactions with contacts who requested a chat from your organization's website chat widget. Introduction Organizations use webchat on their websites to provide real-time customer...

Who should read this article : Agents Use the Telegram channel to exchange messages with Telegram users who have sent messages to your organization. Introduction Telegram is a popular secure messaging app. Many people use Telegram to contac...

Who should read this article : Agents Use the Viber channel to exchange messages with your contacts. Introduction If the Viber channel is assigned to you in the Omnichannel Workspace, you can receive Viber interactions from contacts in your...