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Our documentation videos
- 27 Mar 2025
- 2 Minutes to read
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Our documentation videos
- Updated on 27 Mar 2025
- 2 Minutes to read
- Print
- DarkLight
- PDF
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Who should read this article: All users
Are you looking for the videos used throughout the Voiso documentation? We've also collected some of them here for your convenience.
Videos for Administrators
Users
Related documentation:
Adding users
Adding bulk users
Modifying bulk users
Creating a Hardware Phone user
Dialer campaigns
Authentication (2FA)
The Multi-factor authentication article contains several short in-context videos demonstrating the 2FA setup process.
Digital channels (Omnichannel Workspace)
Adding Webchat
Adding Telegram
Assigning a channel to a queue
Assigning a queue to an interaction flow
Assigning a channel to agents
Testing Webchat preview
Integrations
Related documentation: Integrations
Freshdesk
Hubspot
Salesforce
Zoho
Flows
Flow Builder canvas basics
Flow Builder variables
Videos for Agents
Refer to the Agent Guide for details.
Using Agent Panel
Agent Panel basics
Agent Workspace basics
Changing your password
Agent Panel search feature for transfer, conference or consult
Blind transfer
Consultation call
Conference call
Dialer campaigns
Scheduled callbacks
Scheduling a callback from an active call
Scheduling a callback from call history
Answering a callback
Videos for Supervisors
Refer to the Supervisor Guide for details.
Supervisor features overview
Agent Zoom overview
Managing interactions with Agent Zoom
Agent Zoom Interaction tab
Agent Zoom view live chat interaction
Monitor
Whisper coach
Barge-in
Intercept
Terminate
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