Speech Analytics

Who should read this article : Administrators, Supervisors Use AI to analyze call recording transcripts and label them according to keyword usage and topic and score them according to conversation rating. Important The Sp...

Who should read this article : Administrators, Supervisors Monitor agent compliance by tracking keyword use in conversations to ensure adherence to policies and regulatory requirements. Identify non-compliant language, provide feedback, and sch...

Who should read this article : Administrators, Supervisors The Conversation scoring feature uses Artificial Intelligence to analyze and score voice and text interactions to determine sentiment, quality of service, and conversation outcome and...

Who should read this article : Administrators, Supervisors The Topic Identification feature automatically categorizes call recordings with relevant topic labels by analyzing and identifying the topics covered in the conversation. ...