Who should read this article: Administrators, Supervisors
This article contains a list of common questions with answers that link to articles where the information is documented.
For technical issues, see the Troubleshooting section.
Q: How do I reset my Voiso password (and what if I don’t get the email)?
A: Use Forgot your password? on the login page, then follow the on-screen steps. The article covers delivery issues, expired links, password rules, session invalidation, and Google sign-in specifics.
See: Password Reset
Q: I’m locked out after too many failed attempts. What should I do?
A: Wait for the lockout period to end then attempt to sign in again or contact your supervisor or administrator. Resetting your password will not change your lockout status.
See: Account lockout
Q: Does Voiso support MFA/2FA? Do I need to enable it?
A: MFA/2FA is enabled by default—no admin action is required to turn it on.
See: Multi-factor authentication
Q: Can we use Google sign-in (SSO) for Voiso?
A: Yes. Google authentication is configured by Voiso for your contact center (not by individual admins). Your organization must already use Google as its identity provider.
See: Authenticating with Google and Signing in with Google.
Q: I can’t sign in from my network or VPN. Could IP restrictions be blocking me?
A: Your org may restrict access using Allowed hosts/subnets. Ask your admin to confirm your public IP/subnet is permitted.
See: Allowed hosts/subnets
Q: I see features I can’t access. Is this a permissions issue?
A: Likely. Access is controlled by either your assigned role or your Security access group. Ask an admin to review your group membership and permissions.
See: Basic user roles and Security Access Groups.
Q: Where do I change security settings like password rules or session behavior?
A: Admins can review and adjust security-related options on the Security tab of the System settings page.
See: System settings
Q: Can I keep using Google sign-in after changing my Voiso password?
A: Yes. Resetting your Voiso password doesn’t change your Google account. All sessions (including Google sign-ins) are invalidated and will require re-authentication on next use.
See: Password Reset
Q: The UI language isn’t right for me. Can I switch it?
A: Yes. Open your Account settings panel and set your UI language. (Spanish is available if enabled for your org.)
See: Agent Guide: User Profile and Supervisor Guide: User Profile
Q: I belong to multiple contact centers with the same email. Which password gets changed?
A: During reset, the Reset Password page prompts you to choose the specific contact center (cluster). Select the correct one, then continue.
See: Password Reset
Still have questions? Contact support or explore our other FAQ topics.