Getting started

What you need to know to start using the Voiso application.

Who should read this article : Administrators Key steps to set up your contact center during your free trial. Introduction Tip Before you begin, read the Getting started article to familiarize yourself with Voiso...

Who should read this article : Administrators To make and receive phone calls, you must set up your softphone, Agent Panel, to work with your computer and browser. Introduction Voiso Agent Panel Softphone , powered by WebRTC technology...

Who should read this article : Administrators Learn how to set up agents, Caller ID groups, and outbound Dialer campaigns to start making calls efficiently. Introduction Voiso offers an intuitive interface that makes it easy to set up key ...

Who should read this article : Administrators Learn how to enable your agents to start receiving inbound calls with Voiso. Introduction Voiso provides an intuitive interface that helps you set up Numbers , Caller IDs , Users (agents), a...

Who should read this article : Administrators, Supervisors Learn how to enable agents to send SMS from the Agent Panel. Introduction Short Message Service ( SMS ) messages allow Agent s to send short text messages directly from the Agent ...

Who should read this article : Administrators The White Label feature enables Voiso customers to customize the appearance of the Voiso application by adding their own branding, including logos and names. Introduction White labeling allows...

Who should read this article : All users The Voiso app is available from the Apple and Android stores to enable agents to work from any location. Introduction The Voiso mobile app extends the capabilities of the Voiso Agent Panel to Andro...