Getting started

What you need to know to start using the Voiso application.

Who should read this article : Administrators Key steps to set up your contact center. Introduction Tip Before you begin, read the Getting started article to familiarize yourself with Voiso's main features and le...

Who should read this article : Administrators To make and receive phone calls, you must set up your softphone, Agent Panel, to work with your computer and browser. Introduction Voiso Agent Panel Softphone , powered by WebRTC technology...

Who should read this article : Administrators Learn how to set up agents, buy numbers, and create Caller ID groups to start making manually dialed and click-to-call calls efficiently. Important Refer to How to run a...

Who should read this article : Administrators Learn how to enable your agents to start receiving inbound calls with Voiso. Introduction Voiso provides an intuitive interface that helps you set up Numbers , Caller IDs , Users (agents), a...

Who should read this article : Administrators, Supervisors Learn how to enable agents to send SMS from the Agent Panel. Important The Voiso SMS feature is available for contact centers on the Pro plan or higher. ...

Who should read this article : Administrators The White Label feature enables Voiso customers to customize the appearance of the Voiso application by adding their own branding, including logos and names. Important ...

Who should read this article : All users The Voiso app is available from the Apple and Android stores to enable agents to work from any location. Introduction The Voiso mobile app extends the capabilities of the Voiso Agent Panel to Andro...