New in this release
Refer to the latest documentation changelog for additional information.
Integration
HubSpot: Call logging settings
Four new call logging settings are added to the HubSpot integration page Settings tab to enable you to control what types of calls are added to the Call History:
- Call logging for Inbound Calls: Automatically creates HubSpot call logs for all inbound calls that are answered, missed, answered by voicemail, or abandoned.
- Call logging for Manual Outbound Calls: Automatically creates HubSpot call logs for all manual outbound and click-to-call calls.
- Call logging for Callbacks: Automatically creates HubSpot call logs for all queue callbacks and scheduled callbacks.
- Call logging for Dialer: Automatically creates HubSpot call logs for all dialer calls.
Related articles:
HubSpot: Log WhatsApp conversations to the Activities tab
THe HubSpot integration supports logging of WhatsApp interactions in the HubSpot Activities tab. Refer to WhatsApp interactions in the Activities tab for information about setting up this feature and its prerequisites.
Related articles: