New in this release
Refer to the latest documentation changelog for additional information.
Voiso API
Campaign API Create method
Automate Dialer campaign management by using the Create Campaign API endpoint. This API enables you to programmatically create a new outbound Dialer campaign. You can preconfigure campaign settings, including naming, Dialer type, time restrictions, retry behavior, and so on, allowing automated campaign creation from external tools or internal systems based on business logic.
Assign Agents and Teams to an API Campaign
You can assign and unassign agents and teams to API campaigns using your integration logic.
Create your campaign using the Add Dialer campaign page or the Create Campaign API, then manage your resources using the Update campaign agents and teams API.
Leverate CRM integration
Dialer calling list support for Leverate
When you create Dialer campaigns, you can import calling lists from your Leverate leads or contacts with account IDs and phone numbers.
Improvements
UX and UI improvements
Call transcript translation support for Hindi
Hindi is added to the available languages for call transcript translation.
Other improvements
Webhook authentication
You can use authentication to safeguard your data and contact center by ensuring that your webhook traffic is not exposed to spoofing, data tampering, or unauthorized access using one of the following methods:
- None
- API key
- Basic
- Bearer token
CDR API
The destination_country parameter is added to the CDR API Call record object response. Previously, this parameter could only be used as a filter.