New in this release
Refer to the latest documentation changelog for additional information.
Dialer campaigns
Start, Stop, and Pause an API Campaign
You can start, stop, and pause API-triggered Dialer campaigns directly from your integration logic. These new controls enable you to manage campaign workflows programmatically.
Create your campaign using the Add Dialer campaign page, then manage the campaign using the Change Campaign Status API.
Improvements
UX and UI Improvements
Flow Builder Node Renaming
Flow Builder now supports inline node renaming. This update makes it easier to organize complex flows by giving each node a descriptive label in the canvas view.
Dialer Campaign Number Usage
The number assignment experience in Dialer campaigns has been improved. It’s now easier to view which numbers are in use, helping you manage number capacity and compliance more effectively.
Freshdesk CRM
You can specify for which call types you want automatic Freshdesk ticket creation:
- Inbound calls: Automatically create a ticket in FreshDesk for all answered, missed, answered by Voicemail, and abandoned calls.
- Manual Outbound calls: Automatically create a ticket in FreshDesk for all manual and click-to-call calls.
- Callbacks: Automatically create a ticket in FreshDesk for all queue callback and scheduled callback calls.