September 15 - 19, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Dialer campaigns

Start, Stop, and Pause an API Campaign

You can start, stop, and pause API-triggered Dialer campaigns directly from your integration logic. These new controls enable you to manage campaign workflows programmatically.

Create your campaign using the Add Dialer campaign page, then manage the campaign using the Change Campaign Status API.

Assign Agents and Teams to an API Campaign

You can assign and unassign agents and teams to API campaigns using your integration logic.

Create your campaign using the Add Dialer campaign page, then manage your resources using the Update campaign agents and teams API.

Improvements

UX and UI Improvements

Flow Builder Node Renaming

Flow Builder now supports inline node renaming. This update makes it easier to organize complex flows by giving each node a descriptive label in the canvas view.

Dialer Campaign Number Usage

The number assignment experience in Dialer campaigns has been improved. It’s now easier to view which numbers are in use, helping you manage number capacity and compliance more effectively.

Freshdesk CRM

You can specify for which call types you want automatic Freshdesk ticket creation:

• Inbound calls: Automatically create a ticket in FreshDesk for all answered, missed, answered by Voicemail, and abandoned calls.
• Manual Outbound calls: Automatically create a ticket in FreshDesk for all manual and click-to-call calls.
• Callbacks: Automatically create a ticket in FreshDesk for all queue callback and scheduled callback calls.