New in this release
Refer to the latest documentation changelog for additional information.
WhatsApp channel
Contact information and location
When a participant shares their contact information or location during a WhatsApp interaction, it can be accessed in the Omnichannel Workspace, Extended Call Details, and Agent Zoom.
Flow Builder Route node
You can now route interactions to a SIP URI using the Route node. Routing to a SIP URI enables you to direct interactions to a PBX within your organization, an external voice bot service, or an external party.
Improvements
UX and UI improvements
Agent Panel microphone and speaker settings
Microphone and speaker selection menus have been added to the Menu screen in Agent Panel. Select the Audio settings option, then choose the microphone and speakers to use.
Premium Support Chat
You can now allow specific users to view access to the premium support chats of all premium support chat enabled users, by enabling the View all support chats permission in the user's profile.
Google Chrome Click-to-call extension
The Google Chrome Click-to-call extension is improved. Users should update to the latest version, 2.0.3, from the Google Chrome web store if it has not automatically updated.
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