New in this release
Refer to the latest documentation changelog for additional information.
Sign in
Password reset
A Forgot Password? link has been added to the Sign in page. Users can now request a password update automatically. Previously, users had to request that their administrator initiate a password reset.
Bring Your Own Bot (BYOB)
Virtual agents
Contact centers on the Pro Plan can create SIP based Virtual agents (voice bots) that joins dialer campaigns, manage calls (answer, transfer, conference), and are included in recordings and reports with no softphone required. Calls are directed to the virtual agent's SIP URI.
Improvements
UX and UI improvements
HTTP Request Node mapping settings
After you enter the URL of your web service in the HTTP Request node, when you click Test Request, the configuration panel automatically parses the response and lists available JSON keys in the JSONPath drop-down menu. Previously, you had to manually enter the JSONPath.