Supervisor Guide

Who should read this article : Supervisors Voiso provides a suite of tools that contact center supervisors can use to monitor the performance of agents and groups of agents. Introduction Voiso provides a suite of tools that contact center s...

Who should read this article : Supervisors The Agent Zoom panel lets supervisors monitor and manage the activities of a specific agent in real time. Introduction Agent Zoom is a powerful tool for supervisors to closely monitor and manag...

Who should read this article : Supervisors For contact centers that use hardware phones or third-party softphones, supervisors can perform manager actions by entering codes using their dial pad. Introduction If your contact center uses a H...

Who should read this article : Supervisors Track agent performance in real time to respond swiftly to changes and enhance efficiency. Introduction The Voiso Real-Time Dashboard offers a variety of widgets designed to help contact center...