Agent Monitoring

Who should read this article : Administrators, Supervisors Create dashboards to monitor agent activity and access the Agent Zoom . Agent Monitoring Introduction Supervisors and floor managers can use the Agent Monitoring widg...

Who should read this article : Administrators, Supervisors Monitor agents on selected teams in real-time. Introduction The Agent List widget enables you to monitor Agent s on selected team s in real-time. Display widgets for activity, m...