Call Detail Records

Who should read this article : Administrators, Supervisors The Call Detail Records (CDR) page provides a comprehensive, searchable, and exportable overview of all interactions across various channels, including detailed records, transcripts, and...

Who should read this article : Administrators, Supervisors Voiso assigns a disposition code to every interaction to specify whether the interaction was successfully completed, and if not, why not. You can filter Call Detail Records according t...

Who should read this article : Administrators, Supervisors Voiso assigns an event to every significant change of state of an interaction. Call Detail Records can be filtered according to their call events. Events overview Events are signifi...

Who should read this article : Administrators, Supervisors Voiso assigns an end reason to every voice interaction to specify why the interaction was ended (terminated). Call Detail Records can be filtered according to their end reason. End re...