Configuration for Security Access Groups

  • Updated on May 6, 2026
  • Published on May 5, 2026
  • 1 minute(s) read
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Who should read this article: Administrators, Supervisors

Enable Speech Analytics for contact centers that use Security Access Groups for permission management.

Important

Speech Analytics is available for contact centers on the Pro plan or higher.

Before you start

This article applies to contact centers that use Security Access Groups.

If you are not using Security Access Groups, follow: Configuration for Basic users

Enable Speech Analytics for the contact center

  1. In the Voiso navigation menu, go to Administration > System Settings.
  2. Open the Features tab.
  3. Scroll to the Speech Analytics section.
  4. Configure the following:
    • Language selection
      Choose AI-powered auto language detection or select specific languages.
    • Transcription threshold
      Set the minimum call length in Transcribe calls with talk time over.

Configure supporting features

Keyword groups

  1. Go to Administration > Keyword groups.
  2. Create and manage keyword groups.

See: Keyword groups and Keyword compliance

Topics

  • Configure Topics.

See: Topics and Topic identification

Optional: S3 replication

  • Replicate all your call recordings to your Amazon S3 bucket.

See: Call Recordings Replication to S3

Enable Speech Analytics for users

Access to Speech Analytics is controlled through permissions. See: Security Access Groups

Speech Analytics requires configuration for two types of users:

  • Agents
    Generate calls that are transcribed and analyzed
  • Supervisors, Analysts, and Admins
    View transcripts, analytics, and reports

Agents

  1. Go to Administration > Security access groups.
  2. Click Add access group (or edit an existing group).
  3. Enable the Enable Transcriptions with Analytics permission.
  4. Click Save.
    Speech Analytics SAG Agent Configuration
  5. Go to Users > Users.
  6. Select the user's account, then on the user's account page, optionally use the Speech language option — select Auto for automatic language detection or select a specific language for transcription.
  7. Click Save.
    Speech Analytics SAG Agent Configuration User Page

Supervisors, Analsyts, and Admins

  1. Go to Administration > Security access groups.
  2. Click Add access group (or edit an existing group).
  3. Enable the permissions below.
  4. Click Save.

Configure required permissions

Speech Analytics Enable In Security Access Groups

In the access group settings:

CDR permissions

Enable one of:

  • View all CDRs (for Admins and Analysts)
  • View team CDRs (for Supervisors)

Enable:

  • View Call transcriptions

Speech Analytics permission

Enable:

  • Enable Transcriptions with Analytics

Assign the access group to users

Assign the configured access group (role) to users. Users in this group can now access transcripts and Speech Analytics data.

See: Users