Dialer contact list file schemas

Who should read this article: Administrators, Supervisors

This article contains descriptions of the data structure schemas supported for Dialer campaign CSV file format calling lists.

Introduction

Outbound Dialer supports three methods of importing calling lists into an outbound campaign:

• CSV or XLSX file
• CRM integration
• API

Calling list formats

This section describes the alternative calling lists formats that you may request from your Voiso representative, premium support channel, or by email at support@voiso.com.

Only Numbers

The Only Numbers schema specifies a list containing only phone numbers. The file should have a single column of phone numbers formatted in E.164.

Example:

Numbers With URL

The Numbers With URL schema pairs phone numbers with associated URLs for screen pop. The file consists of two columns: phone numbers in E.164 format in the first column and fully qualified URLs in the second column.

Example:

Numbers With Name and Source

The Numbers With Name and Source schema includes phone numbers along with contact names and source details. It is the default contact list format. The file should have three columns: phone numbers in E.164 format in the first column, contact names in the second column, and source names in the third column.

Example:

Numbers With Priority

The Numbers With Priority schema is a two column structure with the contact phone number in E.164 format in the first column and a priority value in the second column that represents the calling priority of the contact. Priority ranges from 0 to 1000, where lower values equal higher priority. 0 is the highest priority.

Example: