New in this release
Refer to the latest documentation changelog for additional information.
Flow Builder
Text-to-speech preview
The Play Audio and Collect digits nodes now include a built-in text-to-speech (TTS) preview. This enhancement allows you to listen to your TTS messages directly from the configuration panel or by hovering over the node in the flow editor, making it easier to fine-tune automated audio prompts.
Dialer campaigns
Post Call Rating for Dialer calls
The Post Call Rating feature is now supported for Dialer campaign calls. You can enable this feature during campaign setup on the Add campaign page or by specifying the survey_enabled parameter when creating or updating campaigns via the API.
Related API documentation:
- Create campaign description
- List campaigns description
- Get campaign description
- Update campaign description
Virtual agent lead metadata delivery
The Campaigns Contacts API now supports a contextHeader parameter in the POST and PUT methods. This parameter allows you to pass lead metadata, such as lead ID or source, to Virtual agents via SIP headers, enabling bots to use contextually relevant information during campaign calls.
Related API documentation:
Do Not Call Registry
Integration with Etisalat Safecall
A new integration with the Etisalat Safecall service is now available to support UAE DNCR compliance. When this feature is enabled, outbound calls to UAE numbers (+971) are automatically checked in real time against the Etisalat DNCR. Calls to registered numbers are blocked, and all calls are blocked by default if the DNCR verification service is unavailable. Admins receive on-screen alerts when service interruptions occur.