2025

New in this release Refer to the latest documentation changelog for additional information. Speech Analytics Automatic transcript translation In contact centers with Speech Analytics enabled, users with access to Call Detail Record...

New in this release Refer to the latest documentation changelog for additional information. Zoho CRM Dailer campaign calling numbers You can now select the type of phone number to use from the Leads module for your Zoho CRM Dialer ...

New in this release Refer to the latest documentation changelog for additional information. Inbound numbers Bulk upload of third-party numbers You can now import multiple third-party numbers by using a CSV file . Download the CSV tem...

New in this release Refer to the latest documentation changelog for additional information. Flow Builder Message node (Telegram) The Message node is expanded to enable you to send automated Telegram messages to contacts during an ...

New in this release Refer to the latest documentation changelog for additional information. Extended Call Details View agent's public IP The ability to view a user's WebRTC endpoint IP address on the Extended Call Details page is no...