June 2 - 6, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Dialer campaigns and WhatsApp messaging

Automating WhatsApp messaging in a campaign

You can now add WhatsApp messaging to your outbound Dialer campaigns using Voiso’s follow-up rules. Based on specific call outcomes—such as no answer or busy signal—your campaign can automatically send a WhatsApp message to the contact using a predefined message template.

Agent Panel

Google Chrome Picture-in-picture support

The Picture-in-picture feature allows users to use the softphone in a floating picture-in-picture window — staying visible while navigating other windows and apps. This enhances multitasking and reduces the need for tab-switching during live calls. For Agent Panel, refer to Getting started. For Omnichannel Workspace, refer to Using Omnichannel Workspace.

Flows

Dynamic inbound call routing to PSTN numbers

Use Flow Builder to route incoming calls to external numbers dynamically based on caller input or system responses.

Improvements

UX and UI improvements

Media

The Media page now includes a Play button to enable you to preview an audio file without opening the Edit media page.

Other improvements

Integration permissions

Two new permissions have been added to roles, View integrations and Edit integrations. These have been added to the Admin role for contact centers that use basic roles and to the Administration section for contact centers that use security access groups.