New in this release
Refer to the latest documentation changelog for additional information.
Answer Seizure Ratio (ASR)
ASR performance optimization
A new ASR performance optimization feature is now available to help maintain high answer rates in outbound calling. When enabled in System settings, Voiso automatically replaces outbound Caller IDs once they reach defined usage limits, including the number of call attempts or time in use, and replaces them with a fresh number with the same country prefix. This applies to Dialer campaigns, manual calls, and click-to-call. Caller IDs that have been replaced are clearly marked, and the system alerts you when eligible replacements are running low so you can add more numbers.
Zoho integration
Wrap-up code custom field selection
A new setting in the Custom fields section of the Zoho CRM integration lets you store Voiso call Wrap-up codes in a designated field in the Calls module. When a call ends in Agent Panel, the wrap-up code selected by the agent is automatically saved to this field. This allows for better synchronization between post-call outcomes and your CRM records.
Effective Call Duration
Overriding Effective Call Duration for teams
You can now override the global Effective Call Duration value on a per-team basis. This allows greater control over how answered calls are flagged as effective in historical reports and Agent Panel views. When a team-level override is configured, Voiso uses that value instead of the global setting for all agents in the team. Voiso enforces rules to prevent conflicts, ensuring agents do not belong to multiple teams with different override values. You can reset a team back to the global value at any time.
Improvements
UX and UI improvements
Historical Reports: Report type selection
The Add report experience in Historical Reports has been redesigned for better usability. Reports are now organized into four clear categories: Agent, Queue, Calling number, and Financial and system. This makes it easier to browse and select the report you need. You can also use the built-in search to find a specific report type quickly. After selecting a report, the configuration page opens to let you set up and schedule the report as usual.
Restricted numbers management
A new Restricted indicator is now shown on the Numbers page for phone numbers that require regulatory approval before they can be used. This visual update helps clarify when a number is awaiting document submission or validation. Once approved by the provider, the number is automatically activated for Caller ID or inbound calling.
UI enhancements for Virtual agents
Visual indicators have been added throughout the application to distinguish Virtual agents from Standard users. These indicators appear wherever agents are listed or selected, including in team assignments, Flow Builder, Dialer campaigns, Agent Panel, and reporting. Virtual agents now display with a label and icon, making them easy to identify across dashboards, reports, and interaction records. This update improves visibility and management of bot-based agents throughout the Voiso platform.