February 24 - 28, 2025

New in this release

Refer to the latest documentation changelog for additional information.

Inbound numbers

Bulk upload of third-party numbers

You can now import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then upload your numbers for use in your contact center.

Flow builder

Message node support for Webchat buttons and quick replies

For digital flows, the Message node now supports buttons and quick replies for the Webchat channel.

Route node support for routing to a variable

The Route node now supports routing to a variable for digital flows.

Digital channels

WhatsApp digital channel self-service

You can now use the Digital channels page to add and manage your WhatsApp digital channels. Previously, it was necessary to work with your Voiso account representative to add or modify connections to your WhatsApp channel.

Extended Call Detail Records

Recording and muting voice call events

The supported events for voice call Extended Call Details is expanded to include agent recording and mute events. Details include when recording was paused and resumed, and when an agent muted or unmuted their microphone.

Call recording

Call recording in progress announcements

The new In Call Announcements section on the System Settings page enables automated call recording notifications. You can configure a message to play to contacts at the start of a call and set periodic reminders to ensure compliance with regional regulations.

Improvements

UX and UI improvements

System settings

The System settings page is completely redesigned to make it easier to navigate and find the features you need to configure. Related features are now grouped logically into tabs, new tooltips have been added to help you understand how different settings impact the performance of your contact center.

Refer to the February 2025 changelog for a complete list of articles impacted by this improvement.