Who should read this article: Administrators, Supervisors
This article contains a list of common questions with answers that link to articles where the information is documented.
For technical issues, see the Troubleshooting section.
Q: Can I mix voice and messaging in the same campaign?
A: Yes. While Voiso doesn't yet support standalone messaging campaigns, you can enhance your voice campaigns by integrating WhatsApp messaging. Using follow-up rules in your Dialer campaigns, you can automatically send WhatsApp messages to contacts based on specific call outcomes, such as no answer or busy signal. This approach allows you to reach contacts on their preferred channel and improve engagement rates.
For more details, refer to Automating WhatsApp messaging in a campaign.
Q: Can I import a list of leads for a voice campaign using a file?
A: Yes. Voiso supports lead import via CSV or XLSX files. You can upload a list of contacts directly into a Dialer campaign and include optional fields like language, timezone, and custom tags.
This is a fast way to launch call campaigns when your data is managed outside a CRM.
- Learn more in the Adding a New Campaign guide.
Q: Can I connect Voiso to my CRM to run voice campaigns?
A: Yes. Voiso integrates with CRM platforms such as Salesforce, HubSpot, and Zoho. You can use these integrations to import contact lists directly into a Dialer campaign—no file uploads needed.
CRM-connected campaigns can also stay in sync with your CRM records during and after the calling process.
- See the Running a CRM Campaign article for setup instructions.
Q: Can I use the API to trigger outbound calls from my CRM or other systems?
A: Yes. Voiso supports API-driven Dialer campaigns, allowing you to send contact data directly from your CRM or internal systems without uploading a lead list.
This approach is ideal for real-time lead generation, transactional calling, or integrating outbound campaigns into your existing workflow.
- Learn more in the Running an API Campaign article.
Q: What’s the difference between a CRM campaign and a manual campaign?
A: In a CRM campaign, Voiso pulls contacts directly from a connected CRM such as Salesforce or HubSpot. No file uploads are required, and contact records can be synced automatically.
In a manual campaign, you upload contact lists using a CSV or XLSX file. These campaigns are ideal when working outside a CRM or using static lead lists.
Check out these articles for more information:
Q: How do I schedule a campaign to run only during business hours?
A: When creating a campaign, you can define the days of the week, start time, and end time during which calls are allowed. Voiso automatically adjusts dialing based on each contact’s local time zone—no additional configuration is required.
This ensures contacts are only called during appropriate business hours in their region, which helps improve answer rates and maintain compliance.
See:
Still have questions? Contact support or explore our other FAQ topics.