Zoho Desk
February 27, 2026
The Zoho Desk integration now includes ticket creation and contact creation preferences in the Zoho Desk tab of the Zoho integration page.
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Zenoti
February 27, 2026
Zenoti CRM integration enables telephony workflows between Zenoti and Voiso, providing click-to-call, call logging, screen pop, and outbound Dialer campaign calling list import.
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Vapi AI BYOB integration
February 27, 2026
The Vapi AI Bring Your Own Bot (BYOB) integration lets you bring your own voice bot into Voiso. You can connect your Vapi account, have Voiso automatically create a Vapi AI assistant and a corresponding Virtual agent, and then route calls to this bot in Flow Builder or Dialer campaigns.
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Chrome extension default country code
February 27, 2026
You can now select a default country code in the Voiso Chrome extension for for click-to-call and click-to-SMS. When enabled, the extension prepends the selected code to the number you click before opening the call or SMS in Agent Panel. This helps when web pages or CRMs store local numbers without country codes.
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Voice provider TLS automatic port support
February 27, 2026
When you specify TLS transport protocol for a Voice provider, Voiso automatically uses port 5061.
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Download flow logs from extended call details
February 13, 2026
If the Download flow logs feature is enabled for your contact center, you can download interaction flows for individual interactions from the Extended Call Details page for voice and digital interactions.
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SIP trunk setting: Use From header as Contact in INVITE
February 13, 2026
The Use From header as Contact in INVITE option enables you to copy the caller identity from the From header into the Contact header for outbound SIP INVITEs. Some BYOC providers or SBC configurations require this header alignment for validation and anti spoofing policy checks. Enable this option only if your provider instructs you to do so or if call setup fails due to a From and Contact mismatch.
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Canned Message character limit validation updated
February 13, 2026
Character limits are now enforced per channel type. If a message is assigned to multiple channels, it must comply with the lowest character limit across the selected channels.
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