January 2026

Bitrix24 integration

January 29, 2026

Call logging

Calls made using the Bitrix24 integration are now logged in the Bitrix24 call history. Call outcome logging and call details are automatically transmitted to the Bitrix24 database after a call and are available from the Call Details table.

Screen pop

When an agent handles a call in Voiso,
the contact record is automatically displayed in Bitrix24.

Zen Do Not Call Registry services

January 29, 2026

For contact centers operating in the UAE, Voiso supports an API integration with the Zen service to verify outbound UAE numbers against the Do Not Call Registry in real time. This integration applies only to UAE numbers (+971). All outbound call types are supported, including agent dialed calls, click-to-call calls, and Dialer campaigns.

DNCR End reasons

January 29, 2026

The following End reasons are now included in Call Detail Records to support calls that ended when their numbers were on the Do Not Call Registry: DNCR failure and DNCR rejected.

Minimum service terms numbers

January 29, 2026

Minimum service term tracking is now available for certain numbers on the Buy Numbers page.

Numbers

Improved Flow creation

January 29, 2026

A new indicator is added to the Flows page to help you identify which flows have not yet been fully configured. If Flow Builder has not been used to create and save an interaction routing, the status of the flow will be Not configured. After you create an interaction flow using Flow Builder, the status of the flow will be changed to Configured and the flow can accept and route interactions.

System Settings

January 19, 2026

The System Settings article has been divided into several shorter articles. Each new article comprises details for one of the tabs on the System Settings page.

System settings

Bitrix24 Calling List import

January 15, 2026

Import calling lists from your Bitrix24 Lead, Contact, Campaign, Deal, and Estimate entities into your live Dialer campaigns.

Speech Analytics language support

January 15, 2026

Turkish and Japanese are now supported for Speech Analytics.

Speech Analytics

Effective call duration synchronization

January 15, 2026

If you manually set the Teams to the same value as the global Effective Call Duration, the override is removed and the global value applies.

Automatic Caller ID replacement notices

January 15, 2026

For the ASR performance optimization feature, you can now choose to display notifications when Caller IDs are replaced. Select the Show notification alert when a number is replaced option in System settings.