Flow Builder text-to-speech preview
December 24, 2025
The Play Audio and Collect Digits nodes are enhanced to enable you to preview text-to-speech messages in both the node configuration panel and the node in the flow visualization.
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Post call rating for Dialer calls
December 24, 2025
The Post Call Rating feature is extended to include Dialer campaign calls. You can enable this feature for campaign calls when you create a new campaign on the Add campaign page or when using the Campaign API by specifying the survey_enabled parameter.
The developer portal content for this release will be updated on January 2, 2026.
Related articles:
- Post Call Rating
- Adding a new campaign
- Create campaign description
- List campaigns description
- Get campaign description
- Update campaign description
DNCR integration with the Etisalat Safecall service
December 24, 2025
Support for UAE DNCR compliance through a direct integration with the Etisalat Safecall service is added to the Do Not Call Registry. Contact your Voiso representative to enable this feature which automatically verifies UAE outbound numbers (+971) against the DNCR in real time. Calls to numbers found on the registry are blocked to help ensure compliance with local telecommunications regulations. If the DNCR check cannot be completed due to an API or connectivity issue, all outbound calls are blocked by default and admin users are alerted by an on-screen notification.
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Dialer campaign Contact Redial Status endpoint and webhook
December 24, 2025
The Contact Status endpoint is added to the Dialer campaign APIs and Dialer Call Events webhook. The redial_status parameter provides information about a contact that did not answer and is scheduled to be called again according to the campaign redial rules, including the dialing history, when the contact will be called again, and whether the latest dial attempt was the last attempt. The status is included in the Call Detail Record for the call.
For the dialer.call.ended webhook, the redial_status object is added under data.
The developer portal content for this release will be updated on January 2, 2026.
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Campaign Contacts API lead metadata for Virtual Agents
December 24, 2025
The contextHeader parameter is added to the Campaigns Contacts API POST and PUT methods to enable you to pass lead metadata, such as lead ID, source, or campaign data, as a JSON object to Virtual agents when Dialer campaign calls are initiated.
The developer portal content for this release will be updated on January 2, 2026.
Related articles:
- Add campaign contacts description
- Update campaign contacts description
- Virtual agents
- Dialer campaigns overview
ASR performance optimization
December 11, 2025
A new article for the ASR performance optimization feature is added. Answer Seizure Ratio performance optimization helps your contact center maintain high answer rates in outbound calling. The feature automatically replaces outbound Caller IDs once they reach defined usage limits, including the number of call attempts or time in use, and replaces them with a fresh number with the same country prefix. This applies to Dialer campaigns, manual calls, and click-to-call.
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Zoho integration: Wrap-up code custom field selection
December 11, 2025
A new setting in the Custom fields section of the Zoho CRM integration lets you store Voiso call Wrap-up codes in a designated field in the Calls module. When a call ends in Agent Panel, the wrap-up code selected by the agent is automatically saved to this field.
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Effective Call Duration
December 11, 2025
You can now override the global Effective Call Duration value on a per-team basis. This allows greater control over how answered calls are flagged as effective in historical reports and Agent Panel views. When a team-level override is configured, Voiso uses that value instead of the global setting for all agents in the team. Voiso enforces rules to prevent conflicts, ensuring agents do not belong to multiple teams with different override values. You can reset a team back to the global value at any time.
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Historical Reports
December 11, 2025
The Add report experience in Historical Reports has been redesigned for better usability. Reports are now organized into four clear categories: Agent, Queue, Calling number, and Financial and system. This makes it easier to browse and select the report you need. You can also use the built-in search to find a specific report type quickly. After selecting a report, the configuration page opens to let you set up and schedule the report as usual.
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Restricted numbers management
December 11, 2025
A new Restricted indicator is now shown on the Numbers page for phone numbers that require regulatory approval before they can be used. This visual update helps clarify when a number is awaiting document submission or validation. Once approved by the provider, the number is automatically activated for Caller ID or inbound calling.
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UI enhancements for Virtual agents
December 11, 2025
Visual indicators have been added throughout the application to distinguish Virtual agents from Standard users. These indicators appear wherever agents are listed or selected, including in team assignments, Flow Builder, Dialer campaigns, Agent Panel, and reporting. Virtual agents now display with a label and icon, making them easy to identify across dashboards, reports, and interaction records. This update improves visibility and management of bot-based agents throughout the Voiso platform.
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Billing Report
December 5, 2025
The Billing report article is added to the Historical Reports section of the Administrator Guide.
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FAQ
December 2, 2025
FAQ articles have been added or modified to provide information about flows, messaging, and chat.
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