2025

Chatbot blog May 12, 2025 A series of articles discussing how Flow Builder may be used to create a chatbot has been added to the Use cases and features articles. The articles present principles that you can adapt to your business processes...

Two-factor authentication April 24, 2025 Two-factor authentication (2FA) is now mandatory for all contact centers. A new procedure for setting up 2FA, inlcuding a video, is documented in the Agent Guide. Going forward, users must use 2FA every...

Documentation videos March 27, 2025 A new page collecting some of our most popular documentation "How to" videos has been added for your convenience. Related articles: Our documentation videos Telegram documentation enhancements ...

Bulk import of third-party numbers February 28, 2025 You can new import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then...

Documentation restructuring January 31, 2025 To improve navigation within the documentation portal, all articles related to the Administration menu and tasks primarily managed by contact center administrators have been consolidated under the...