2025

New Dialer call event parameter June 17, 2025 The contact_URL parameter is added for Dialer call events when the URL of the CRM contact record is available during a Dialer campaign using a CRM integration for the calling list. Related arti...

API YAML download May 21, 2025 Instructions for downloading Voiso’s full OpenAPI YAML file have been added to the Voiso overview articles. The new article explains how to access and use the file in tools like Postman and Swagger UI. Relate...

Two-factor authentication April 24, 2025 Two-factor authentication (2FA) is now mandatory for all contact centers. A new procedure for setting up 2FA, inlcuding a video, is documented in the Agent Guide. Going forward, users must use 2FA every...

Documentation videos March 27, 2025 A new page collecting some of our most popular documentation "How to" videos has been added for your convenience. Related articles: Our documentation videos Telegram documentation enhancements ...

Bulk import of third-party numbers February 28, 2025 You can new import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then...

Documentation restructuring January 31, 2025 To improve navigation within the documentation portal, all articles related to the Administration menu and tasks primarily managed by contact center administrators have been consolidated under the...