2025

Transcript translation April 9, 2025 In contact centers with Speech Analytics enabled, users with access to Call Detail Records can choose their preferred language for call transcripts. This feature enables supervisors and analysts to view cal...

Documentation videos March 27, 2025 A new page collecting some of our most popular documentation "How to" videos has been added for your convenience. Related articles: Our documentation videos Telegram documentation enhancements ...

Bulk import of third-party numbers February 28, 2025 You can new import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then...

Documentation restructuring January 31, 2025 To improve navigation within the documentation portal, all articles related to the Administration menu and tasks primarily managed by contact center administrators have been consolidated under the...