2025

Webchat documentation enhancements March 21, 2025 The documentation for adding and testing the Webchat channel has been enhanced with new procedures and multiple videos to walk you the process of creating a webchat channel for your contact cen...

Bulk import of third-party numbers February 28, 2025 You can new import multiple third-party numbers by using a CSV file. Download the CSV template from the Numbers page, add your numbers to the template following the prescribed format, then...

Documentation restructuring January 31, 2025 To improve navigation within the documentation portal, all articles related to the Administration menu and tasks primarily managed by contact center administrators have been consolidated under the...